Support

We're a small team and we read every message.

Contact us

Email support@skivert.app with questions, bug reports, feature requests, or anything about your account. You can also use the Contact form inside the app (Profile → Contact). We aim to reply within 2–3 business days.

When reporting a bug, it helps to include your device model, iOS version, and what you were doing when it happened.

Deleting your account

You can permanently delete your SkiVert account and all of its data from inside the app:

Open the app and go to Profile.
Open Edit Profile (or Settings).
Tap Delete Account and confirm.

This removes your profile, ski history, friends, and any content you created. It cannot be undone. If you can't access the app, email support@skivert.app from the address on your account and we'll delete it for you.

Common questions

How does SkiVert know my vertical?

You tell it which lift you rode, and SkiVert adds that lift's vertical rise. There's no GPS tracking — that's why it doesn't drain your battery and doesn't ask for location access.

My lift or mountain is missing or wrong.

Mountain and lift data comes from OpenSkiMap and OpenStreetMap contributors, so there are gaps. Email support@skivert.app with the mountain and lift name and we'll add or fix it. You can also request a mountain from the Mountains tab.

I logged rides with no signal — where did they go?

They're saved on your device and sync automatically the next time you have a connection. If a ride still hasn't synced after you're back online, open the app with a good connection and give it a minute.

Who can see my stats and activity?

You choose. In Edit Profile, the privacy setting controls whether your season summary is visible to everyone, to friends only, or to no one. Friends can always see the mountain you last recorded at.

How do I add friends?

Search by username, or allow contacts access to find people you know who already use SkiVert. Contact matching is done using scrambled (hashed) phone numbers — we never upload your address book. See the privacy policy for details.

I restored my phone / got a new one and my purchase is gone.

In the app, look for Restore Purchases on the screen where the purchase was offered. Purchases are tied to your Apple ID. If it still doesn't restore, email us.